Pingo360 — the WhatsApp CRM for D2C brands and growing businesses
Pingo360 (also written Pingo 360) is a WhatsApp-first CRM made in India. It keeps your customers, orders, WhatsApp conversations, follow-ups and GST invoices in one place. Built for Indian D2C brands and small businesses, not a foreign CRM with a currency toggle.
₹999/month flat, unlimited users, 14-day free trial, no card required.
How Pingo360 helps D2C and e-commerce brands
- Confirm every COD order on WhatsApp before you ship, and see which customers have returned parcels before — fewer RTOs.
- Know each customer's orders and lifetime value, and who is a repeat, new or at-risk buyer.
- Win back one-time buyers with a one-click WhatsApp message per customer group.
- Turn Blinkit, Zepto and Instamart shoppers into your own customers with a QR code on the pack.
- See dealer reorders and marketplace sales next to your own website orders; import your Shopify order history in one upload.
What Pingo360 does
- Customer 360° — every enquiry, note and follow-up in one place.
- Sales pipeline — drag-and-drop boards, custom stages and win probability.
- WhatsApp + web chat inbox — website chat and WhatsApp in one screen; message any customer on WhatsApp in one tap, and log emails with your personal BCC address.
- Automation — if-this-then-that on create/update: set a property, create a task, notify your team.
- Real reports — pipeline, team activity and revenue, pinned to your dashboard.
- GST invoicing — generate tax-compliant invoices straight from a deal, with UPI payment links built in.
- Custom objects — model orders, projects or anything your business tracks, beyond contacts and deals.
- Team & roles — invite your team, assign owners, keep admin tools separate from day-to-day work.
Built for India, specifically
WhatsApp Business messaging, GST-compliant invoices with automatic CGST/SGST/IGST split, UPI payment links, INR pricing that doesn't need a calculator, and a founder who answers support email himself.
How a lead moves through Pingo360
- An enquiry arrives — WhatsApp, your website, or a form fill.
- It becomes a contact — auto-matched or created, never a duplicate.
- It moves into a deal — your pipeline, your stages.
- Follow-ups happen — tasks, WhatsApp and workflows keep it moving.
- You invoice and win — a GST invoice with a UPI link, one click.
Spreadsheet vs Pingo360 vs a big international CRM
| Spreadsheet | Pingo360 | Big international CRM |
|---|
| Real WhatsApp inbox | No | Yes | Usually an extra add-on cost |
| GST-ready invoicing | Manual | Yes | Not built in |
| Setup time | Hours of formulas | Minutes | Often needs a consultant |
| Pricing | Free, but breaks | ₹999/month flat | Per-seat, scales fast |
| Follow-up reminders | You remember | Automatic | Automatic |
Pricing
₹999/month, billed monthly, 14-day free trial, no card required. One plan, every feature included: unlimited contacts & deals, WhatsApp + web chat inbox with email logging, sales pipeline, automation and reports, GST invoicing with UPI links, and unlimited team members.
Frequently asked questions
Is this really built for India, or just translated?
Built for it from day one — WhatsApp Business messaging, GST-compliant invoices with CGST/SGST/IGST split, UPI payment links, INR pricing, and support in your timezone. Not a US product with a currency toggle.
Do I need a developer to set this up?
No. Signing up, importing your contacts and orders, and setting up your pipeline are all done from the product itself — no code, no consultant. WhatsApp messages open in your own WhatsApp in one tap; connecting the official WhatsApp Business API is done with you during onboarding.
Who owns the data I put in?
You do, fully. Export a CSV or a complete JSON backup any time from Settings, and delete your workspace whenever you want — nothing is held hostage.
Can I move my existing spreadsheet in?
Yes — Settings → Import & export maps your CSV columns to Pingo360 fields, and if you change your mind, imports can be undone in one click.
What happens after the free trial?
14 days, no card required. After that, continued use needs a ₹999/month subscription — cancel any time and you keep access until the period you already paid for ends.
Is my data actually secure?
Every workspace is isolated at the database level, your account can require a second login factor, and your whole workspace is backed up automatically every day.
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