Gallabox is a capable AI-driven WhatsApp and conversational commerce platform. Pingo360 is a WhatsApp-first CRM with a sales pipeline, GST invoicing and flat ₹999/month pricing for unlimited users.
Start free trial →Any honest comparison should start here. Gallabox is one of the more technically ambitious WhatsApp Business API platforms in the Indian market, and for a certain kind of business it is genuinely the better choice. Its pricing page lists AI agents on WhatsApp and Instagram from the Essential plan up, and at the Advanced tier it adds AI voice on both WhatsApp and phone — a feature most competitors in this space simply do not have. It also bundles a native product catalog and payments, up to 100 active chatbot flows and 100 drip sequences at the top tier, an AI credit system to meter automated conversation volume, and lead pipeline and appointment management features built into the Advanced plan.
If your business is running high volumes of AI-assisted conversation — automated qualification, voice-based follow-up, a product catalog customers browse inside WhatsApp — Gallabox is built for exactly that workload in a way Pingo360 is not. Pingo360 has no AI agents, no AI voice, no catalog and no native payments, and if those are what you actually need, Gallabox or a similar conversational-commerce platform is the right tool.
The clearest difference is what each product treats as the centre of gravity. Gallabox's centre is the automated conversation: AI agents, AI voice, chatbot flows, AI credits consumed as volume scales. Pingo360's centre is the deal: a lead arrives on WhatsApp or website chat, moves through named pipeline stages, and ends in a GST-compliant invoice with a UPI payment link.
That difference shows up in the parts of the day that are not messaging. Gallabox's pricing page does not mention a sales pipeline with deal stages, automatic email logging, or GST invoicing of any kind — its "lead pipeline and appointment management" feature at the Advanced tier is described as an extension of its conversation and scheduling tools, not a CRM in the sense of tracking a deal to a paid, tax-compliant invoice. If you are on Gallabox today for its AI capability but also need pipeline tracking and billing, you are likely running a separate CRM and invoicing tool alongside it. Pingo360 keeps the pipeline, the email trail and the invoice in the same workspace as the WhatsApp thread, which is the main reason teams switch.
| Gallabox | Pingo360 | |
|---|---|---|
| Product category | AI-driven WhatsApp and conversational commerce platform | WhatsApp-first CRM |
| Pricing model | Tiered plans, included users then per-seat charges for extra agents | Flat ₹999/month, unlimited users |
| Entry plan price | ₹2,999/month quarterly (₹2,399/month billed annually), hard-capped at 3 users | ₹999/month flat, unlimited users |
| Extra team member cost | Basic allows none; Essential and Advanced bill ₹1,200 and ₹1,500 per extra user per month | ₹0 — no per-seat pricing |
| Two-way WhatsApp Business inbox | Yes | Yes |
| Website chat inbox | Yes, as one of several channels | Yes |
| AI agents and AI voice (WhatsApp/phone) | Yes, from Essential up; AI voice at Advanced | No |
| Product catalog and native payments | Yes | No |
| Chatbot flows at scale | Up to 100 flows on Advanced | Not a chatbot platform |
| Sales pipeline with drag-and-drop stages | Not part of the advertised feature set | Yes, custom stages |
| GST invoicing with CGST/SGST/IGST split | No | Yes, from a deal |
| UPI payment links | No | Yes, with invoices |
| Meta conversation charges | Billed separately, as with all WhatsApp API providers | Billed separately, as with all WhatsApp API providers |
| Free trial | Check current terms on their site | 14 days, no card required |
Prices and plan details as of 25 August 2026, taken from Gallabox's public pricing page. Gallabox may revise plans — verify on the vendor's site before deciding. Meta's per-conversation WhatsApp charges are set by Meta and are extra on every platform.
Platform subscriptions are only one line on a WhatsApp bill. On any provider you also pay Meta's per-conversation charges, which vary by message category, and many providers add a margin on top of Meta's published rates. Any comparison that only looks at the headline plan price will mislead you.
That said, the headline number is worth stating plainly here. Gallabox is the most expensive of the WhatsApp and CRM platforms Pingo360 has compared itself against so far — its cheapest tier runs ₹2,999/month on quarterly billing (₹2,399/month if you commit annually) for a hard cap of three users, and every tier above that adds a real per-seat cost on top. Pingo360 is ₹999/month flat, with no per-seat charge, whether one person is in the inbox or fifteen. For a team that genuinely needs Gallabox's AI voice or catalog capability, that price difference buys real functionality Pingo360 does not have. For a team that just needs a WhatsApp inbox tied to a sales pipeline and GST invoicing, it is a large amount to pay for capability you will not use.
Unlimited team members, a two-way WhatsApp Business inbox and a website chat inbox, automatic email logging, a sales pipeline with drag-and-drop boards and custom stages, automation, reports, GST-compliant invoicing with the correct CGST/SGST/IGST split and UPI payment links generated from a deal, custom objects, team roles, CSV and JSON import and export, two-factor authentication, daily backups kept for 30 days, and database-level workspace isolation so your data sits apart from every other account. Billing is monthly via Razorpay. The 14-day trial needs no card and you can cancel anytime.
Pingo360 is operated by its founding team while formal company registration is in progress. If you want to ask anything before trying it, write to [email protected].
Only partly. Gallabox is built around AI-assisted conversation at volume — AI agents, AI voice on WhatsApp and phone at its higher tiers, catalog and native payments, and chatbot flows that scale into the hundreds. Pingo360 is a CRM with a WhatsApp Business inbox attached. If your business runs a lot of automated, AI-driven conversation volume across channels, Gallabox covers more ground. If your main job is tracking deals from first message to paid invoice without paying per seat, Pingo360 is the closer fit.
Gallabox's plans include a fixed number of users and then charge per additional seat. As listed on Gallabox's pricing page (quarterly billing), Basic includes 3 users with no option to add more, Essential includes 6 users and bills additional users at ₹1,200 per user per month, and Advanced includes 10 users and bills additional users at ₹1,500 per user per month. Annual billing brings the headline plan prices down by roughly 20-25%, but the per-seat overage structure stays the same.
The same ₹999 per month. There is no per-seat charge, so adding a fourth, tenth or twentieth team member does not change the subscription price. Billing is monthly through Razorpay and you can cancel anytime.
Yes, with any WhatsApp Business API product. Meta charges per conversation by category, and those charges are separate from the platform subscription. This is true for Gallabox, for Pingo360 and for every other provider built on the official WhatsApp Business API.
Gallabox advertises AI agents on WhatsApp and Instagram, AI voice on WhatsApp and phone at its Advanced tier, native product catalog and payments, up to 100 chatbot flows and drip sequences, and an AI credit system for scaling automated conversations. Pingo360 does not have AI agents, AI voice, a catalog, or native payments — its automation is built around sales stages rather than conversational AI.
Yes. Export your contacts from Gallabox to CSV and import them into Pingo360, which supports CSV and JSON import and export. Historic WhatsApp conversation threads do not transfer between platforms, so most teams run a short overlap period.