Privacy Policy

Last updated 03 Oct 2026

This Privacy Policy explains what data Pingo360 collects and how it is used.

1. What we collect

• Account data — your email address, and a password if you set one, used to sign you in.
• Your workspace's CRM data — the contacts, companies, deals, notes and messages you or your team enter, and messages exchanged through connected channels (WhatsApp, email, website chat) that you use to run your own business.
• Billing data — your subscription status and payment reference are stored; card/payment details themselves are handled directly by Razorpay and never touch Pingo360's own servers.
• Basic usage data — standard technical logs (e.g. request timestamps) kept for security and reliability.

2. How we use it

Solely to operate the Service for you: to show your CRM data back to you and your team, to send/receive messages on the channels you connect, to process billing, and to respond to support requests. We do not sell your data or your customers' data to anyone.

3. Where it's stored

Your data is stored on Supabase (a hosted PostgreSQL database provider) and served via Cloudflare. Your browser also keeps a local cache for speed and brief offline use.

4. Third-party processors

We use a small number of third-party services to operate Pingo360, each only for the specific job they do: Supabase (database and authentication), Cloudflare (hosting), Meta/WhatsApp Business Platform (WhatsApp messaging, if you connect it), Razorpay (payment processing), and Google Gemini (only for the optional AI Assistant and "generate example data" features, if you choose to use them). Each is bound by its own privacy terms for the data it processes on our behalf.

5. Data retention and deletion

Your data stays in your workspace until you delete it or close your account. You can export your data (CSV or full JSON backup) or wipe records at any time from Settings → Import & export. Deleting your account removes your workspace's data from our systems.

6. Your rights

You can access, correct, export or delete your data at any time from within the app, or by writing to us.

7. Cookies and local storage

Pingo360 uses browser local storage (not third-party tracking cookies) to keep you signed in and to cache your workspace for speed.

8. Children

Pingo360 is a business tool and is not directed at, or knowingly used by, children under 18.

9. Changes

We may update this policy as the product evolves; material changes will be reflected here with an updated date.

10. Contact / Grievance Officer

For any privacy question or complaint, contact Farul Chadda at [email protected].

Pingo360 is currently operated by its founding team while formal company registration is in progress. This page will be updated with full registered-entity and GSTIN details once incorporation is complete.