Pingo360 is a CRM with a built-in two-way WhatsApp Business inbox: customer messages arrive next to the deal they belong to, your whole team can reply from one shared inbox, and every message is logged on the contact's timeline automatically. It costs a flat ₹999 per month for unlimited users, with a 14-day free trial and no card required.
Start free trial →The phrase gets used for two very different things. The weak version is a click-to-chat button: the CRM builds a wa.me link, WhatsApp Web opens in another tab, and whatever you and the customer say there stays there. Nothing is logged, nobody else on the team can see it, and the CRM record stays as empty as it was before.
The real version is what Pingo360 does. Your WhatsApp Business number is connected to the CRM itself, so inbound messages arrive in a shared inbox inside Pingo360 and replies sent from Pingo360 land in the customer's WhatsApp. The conversation is stored against the contact, next to their emails, deals and tasks. When a salesperson is on leave, the thread does not leave with their phone.
That difference matters most in India, because for a lot of businesses WhatsApp is not a support channel bolted on to the side — it is the main channel. Prices get negotiated there. Photos of products, site measurements and PO scans get sent there. If your CRM cannot see any of it, the CRM is a report you fill in after the fact rather than the place work happens.
Not a click-to-chat link — a real shared inbox on the official WhatsApp Business Cloud API. Reply from Pingo360, and it reaches your customer's WhatsApp directly.
Each WhatsApp conversation is logged against the matching contact automatically, next to their emails, calls and deal history — no copy-pasting chat screenshots.
WhatsApp only allows free-form replies within 24 hours of the customer's last message. Pingo360 manages your approved message templates for everything outside that.
Assign conversations, see who's handling what, and never let a lead go cold because the one phone with WhatsApp was with someone else.
Enquiries from the chat widget on your site land in the same inbox as WhatsApp, so your team watches one queue instead of remembering which tool a customer used.
When the deal closes, raise a GST-compliant invoice from it with the correct CGST/SGST or IGST split and a UPI payment link — the customer pays from the same phone they messaged you on.
Customer messages your WhatsApp Business number
Pingo360 matches or creates the contact automatically
Your team replies from the shared inbox, deal moves through your pipeline
You invoice with GST and a UPI link, right from the deal
Automation sits underneath all four steps. Rules run when a record is created or updated, and can set a property, create a task, or notify the team. In practice that means a new enquiry gets an owner the moment it appears, a deal that moves to "quotation sent" gets a follow-up task attached, and a deal above a value you choose pings the manager without anyone having to remember to mention it.
| What happens | Click-to-chat / WhatsApp Web | Pingo360 inbox |
|---|---|---|
| Where you reply | A separate tab or your phone | Inside the CRM, next to the deal |
| Message history | Lives on one person's device | On the contact's timeline |
| Team visibility | Whoever holds the phone | Shared inbox, assignable |
| Salesperson leaves | Conversations leave with them | History stays in the workspace |
| Website chat enquiries | Another tool, another queue | Same inbox |
| Email on the same record | Separate mailbox | Logged automatically |
| Follow-up reminders | Memory and sticky notes | Automation creates the task |
| Invoicing the closed deal | Retype into billing software | GST invoice + UPI link from the deal |
Retail and D2C sellers taking orders in chat all day. Sizes, colours, photos and price haggling all happen on WhatsApp; a shared inbox means the order does not depend on one staff member's phone, and the payment link goes out in the same thread.
Distributors and dealers whose buyers place repeat orders informally — "same as last month, send it". Having last month's thread and last month's deal on one record makes that a two-minute job instead of a hunt through chat history.
Service businesses such as interior contractors, equipment servicing, clinics, coaching centres and travel operators, where a quote needs four follow-ups and site visits have to be confirmed. Automation creates the follow-up task so the chase does not depend on someone remembering.
Agencies with a small number of high-value clients spread across WhatsApp and email. Both channels land on the same client record, so an account handover does not begin with reading someone else's phone.
It's the real WhatsApp Business Cloud API — two-way conversations happen inside Pingo360, and every message is logged on the contact's timeline automatically. Not just a wa.me link.
Yes. Conversations land in a shared inbox your team can see, reply to, and assign — no more one phone passed around the office.
You can send template messages and test the inbox right away. Messaging beyond a small test-number limit needs a one-time Meta Business verification, which Pingo360 walks you through.
Yes — every inbound and outbound message is logged on the customer's 360° timeline alongside their emails, calls, and deals, with no manual copy-paste.
No. The WhatsApp inbox is part of the flat ₹999/month plan with unlimited users — there is no separate messaging add-on or per-seat charge. Meta's own conversation charges, where they apply, are billed by Meta and not by us.
A number connected to the WhatsApp Business platform is served through the API rather than the consumer app, so a business number should be handled in the shared inbox. Many businesses keep a personal number separate for exactly this reason.
Yes. The conversation creates or matches a contact, you move the deal through your pipeline, then generate a GST-compliant invoice from that deal with the correct CGST/SGST or IGST split and a UPI payment link — without leaving Pingo360.
Your data is exportable to CSV or JSON at any time, including contacts, deals and their logged activity. Backups also run daily and are kept for 30 days.