Pingo360 is a CRM for Indian gyms and fitness studios: enquiries from WhatsApp, walk-ins and your website land in one shared inbox, membership plans track as their own records linked to members, and a workflow reminds you before each renewal date so members don't quietly stop coming. Flat ₹999 per month, unlimited staff, 14-day free trial.
Start free trial →A gym's revenue is built on renewals, but renewals are also the easiest thing to lose track of. A member's plan quietly expires, they stop showing up, and nobody at the front desk notices until a month later when someone finally checks the register. By then the member has either found another gym or simply lost the habit, and either way the renewal call comes too late to matter.
The same pattern shows up earlier in the funnel. A prospect messages on WhatsApp asking about a day pass or trial session, comes in once, and never hears from the gym again — not because staff didn't want to follow up, but because there was no record that the trial happened at all. A walk-in enquiry gets a verbal "we'll call you" that never turns into an actual call. And a member who would happily refer a friend is never asked, because nobody is tracking who's been a member long enough to ask.
None of that is a facility problem. It is a record-keeping problem, and in a subscription-driven business, the single highest-leverage record to keep straight is the renewal date.
Three things. Every enquiry captured from the channel a prospect actually used — WhatsApp, website or walk-in. Membership plans modelled with their own renewal date, linked to the member, so the date is a fact on record rather than something someone has to remember. And reminders that trigger automatically before that date arrives, because a renewal call made after the membership has already lapsed is a much harder call to make.
A prospect messaging your WhatsApp number about a trial or membership becomes a contact automatically, with the conversation logged on their record.
Enquiries from your website chat widget queue into a real conversation your front desk can reply to, instead of sitting unread in a form inbox.
Custom objects let you track membership plans — type, start date, renewal date — beyond the default contacts and deals, linked to the member.
A workflow can trigger a set number of days before a membership's renewal date and automatically create a follow-up task, so renewals happen ahead of the lapse, not after.
Drag-and-drop boards with your own stages — enquiry, trial visit scheduled, trial attended, signed up, renewal due — instead of a generic template.
Raise a GST-compliant invoice for a membership fee or renewal straight from the deal, with the correct CGST/SGST or IGST split and a UPI payment link.
Log a trial visit, and a workflow can automatically create a follow-up task a few days later, so a good trial actually turns into a sign-up.
Segment long-standing members into a list and reach out for referrals or repeat sign-ups, instead of only ever talking to people who are already leaving.
A contact record alone cannot describe a subscription business, because the membership itself is a fact with its own properties: plan type, start date, renewal date, price. In Pingo360 you create that as a custom object and give it the properties you actually track, then link it to the member it belongs to.
That linkage is what turns a renewal from a guess into a query. Open a member's record and see their current plan, when it renews, the trial visit they did before signing up, the WhatsApp thread where they asked about pausing over a holiday, and the invoice from last renewal — all on one timeline. Instead of a front desk trying to remember who's due, the renewal date sits on the record where a workflow can act on it.
This is the single highest-value follow-up in a gym's business, and it's exactly the kind of thing a date-triggered workflow is built for. Set it to fire a chosen number of days before a membership's renewal date — create a task for the front desk, notify the member's owner, or add the member to a renewal-outreach list. The member who gets a WhatsApp nudge a week before their plan lapses is far more likely to renew than the one who only hears from the gym after they've already stopped showing up.
| Day-to-day reality | Front-desk register | Pingo360 |
|---|---|---|
| Where enquiries arrive | Reception WhatsApp or a walk-in note | Shared inbox, whole team sees it |
| Trial-visit follow-up | Whoever remembers | Task created by automation |
| Membership records | A binder or spreadsheet | Custom objects linked to members |
| Tracking renewal dates | Manually scanned each month | A property on the membership record |
| Renewal reminders | After the member stops showing up | Date-triggered, before it lapses |
| Emails about plans and offers | Personal mailbox | Logged automatically |
| Staff member leaves | Member history leaves too | Records stay, ownership reassigned |
| Membership invoice | Retyped into separate software | GST invoice + UPI link from the deal |
| Referral follow-up | Rarely happens | List-based nurture |
| Backups | Whenever someone remembers | Daily, kept 30 days |
Independent gyms and fitness studios running a steady flow of trial-visit enquiries through WhatsApp, walk-ins and their website, where converting a trial into a sign-up depends on a fast, consistent follow-up.
Yoga, dance and specialty fitness studios with recurring membership or package renewals, where a date-triggered reminder ahead of each renewal protects revenue that would otherwise quietly lapse.
Personal-training studios and small multi-trainer setups that need enquiries assigned across trainers and each trainer's clients tracked without relying on individual phones.
Multi-location or franchise-style operators who want enquiries and renewals from every location visible in one place, using lists to segment by location, rather than consolidating separate spreadsheets each week.
A fair warning about fit: Pingo360 is a sales and renewal CRM. It does not do class scheduling, attendance tracking, or biometric check-in. If you need those, it sits alongside them rather than replacing them.
One plan at ₹999 per month, unlimited users, billed monthly through Razorpay, cancel any time. That matters for gyms specifically, because front-desk and trainer staff often change, and per-seat pricing quietly punishes you for adding a part-time trainer or a second shift's front-desk staff. Here they cost nothing extra.
The trial runs 14 days with no credit card, so nothing charges automatically at the end. On security: each workspace is isolated at the database level with row-level security, two-factor authentication with an authenticator app is available, and backups run daily and are kept for 30 days. Import your member list from CSV or JSON, and export the same way whenever you want.
One thing stated plainly: Pingo360 is pre-incorporation. It is operated directly by its founding team while formal company registration is in progress, and no GSTIN has been issued yet. If that matters to how you buy software, better to know it before you migrate your member list. Reach us at [email protected].
Yes — custom objects let you model membership plans with their own renewal date and link them to the member, beyond the default contacts/deals structure.
Yes. A workflow can trigger a set number of days before a membership's renewal date and automatically create a follow-up task or notify the member's owner.
Yes — both are matched to a contact automatically and flow into the same pipeline, so nothing depends on which channel a prospective member used first.
Yes. Log a trial visit as an activity on the prospect's timeline, and a workflow can automatically create a follow-up task or WhatsApp reminder a few days later.
A flat ₹999 per month for the whole workspace with unlimited users, billed monthly through Razorpay. There is no per-seat pricing, so adding trainers or front-desk staff does not change the bill.
Yes. Generate a GST-compliant invoice straight from the deal with the correct CGST/SGST split for in-state work or IGST for inter-state, and attach a UPI payment link so the member can pay from their phone.
Yes — import from CSV or JSON and map the columns to your fields, including custom objects for membership plans. Export works the same way at any time.
Each workspace is isolated at the database level with row-level security, accounts support two-factor authentication with an authenticator app, and backups run automatically every day and are kept for 30 days.