Pingo360 is a CRM for Indian travel agencies: enquiries from WhatsApp and your website land in one shared inbox, custom objects track itineraries and packages linked to travellers, and date-triggered automation reminds you before a quote expires or a travel date arrives. Flat ₹999 per month, unlimited users, 14-day free trial.
Start free trial →Travel has a specific shape that generic CRMs handle badly. An enquiry can be for a trip six months away, or for one leaving next week — the urgency is completely different but they arrive looking identical. The itinerary and quote get discussed over WhatsApp, often across several messages as the traveller changes dates or adds a city. And a huge share of the actual decision window is a waiting game: the traveller said they would think about it, and the quote quietly has an expiry date nobody is tracking.
So bookings are lost in predictable ways. The quote that was sent, never followed up, and expired without anyone noticing. The traveller who enquired about a Goa package in March for a December trip, heard nothing in between, and booked with an agency that stayed in touch. The repeat customer from two years ago whose anniversary trip nobody thought to reach out about. And the agent who handled a family's last three holidays leaving the agency, taking that relationship's entire history with them.
None of that is a service-quality problem. It is a follow-up timing problem, and travel is unusually date-driven — which means the fix is largely about making dates trigger action instead of relying on someone checking a calendar.
Three things. Every enquiry captured from the channel the traveller actually used. Itineraries and packages modelled as their own records, linked to the traveller, so a quote is not just text in a chat thread. And reminders tied to real dates — a travel date, a quote expiry, a booking deadline — because in travel the calendar decides when to act, not memory.
A traveller messaging your WhatsApp number becomes a contact automatically, with the full conversation logged on their record — no scrolling back through chat history.
Enquiries from your website chat widget queue into a real conversation your agents can reply to, instead of getting lost in a contact form inbox.
Custom objects let you track packages or itineraries beyond the default contacts and deals, with their own dates, destinations and price, linked to the traveller.
A workflow can trigger a set number of days before a travel date or a quote's expiry, creating a follow-up task automatically — no calendar to check manually.
Drag-and-drop boards with your own stages — enquiry, itinerary shared, quote sent, booking confirmed, travelling, post-trip — instead of a generic template.
Raise a GST-compliant invoice for a package or an advance payment straight from the deal, with the correct CGST/SGST or IGST split and a UPI payment link.
Owners and team roles mean each agent works their own travellers while you keep a view across the whole pipeline, and reassignment is one change, not a scramble.
Segment past travellers into a list and combine it with a date trigger to reach out around the anniversary of their last trip, before they book with someone else.
Contacts and deals alone cannot describe a travel business, because the package itself is an object with its own facts: destination, travel dates, number of travellers, inclusions, price, quote validity. In Pingo360 you create that as a custom object and give it the properties you actually use, then link it to the traveller and the deal.
That linkage is what makes the desk fast during a busy season. Open an itinerary and see exactly which traveller it belongs to and what stage the booking is at. Open a traveller's record and see the three destinations they enquired about, the quote you sent last week, the WhatsApp thread where they asked about visa-inclusive packages, and the emailed voucher — all on one timeline. When a seasonal offer goes out, you already know who to send it to, instead of guessing from memory who travelled last year.
Travel enquiries are fundamentally time-bound in a way most sales conversations are not. A quote has a shelf life. A trip has a departure date that everything else has to happen before. Set a workflow to trigger off a date property on the itinerary — days before the quote expires, or days before travel — and let it create a follow-up task or send a reminder automatically. The traveller who gets a nudge three days before their quote lapses is far more likely to confirm than the one who has to remember to chase you.
| Day-to-day reality | WhatsApp + spreadsheet | Pingo360 |
|---|---|---|
| Where enquiries arrive | One agent's WhatsApp | Shared inbox, whole team sees it |
| Itinerary and quote history | Scattered across a chat thread | On the traveller's timeline |
| Packages and itineraries | A separate sheet or PDF | Custom objects linked to travellers |
| Quote expiry follow-up | Whoever remembers to check | Reminder created by automation |
| Pre-travel reminder | Rarely happens | Date-triggered workflow |
| Emails with vouchers and tickets | Personal mailbox | Logged automatically |
| Agent resigns | Traveller relationships leave too | Records stay, ownership reassigned |
| Package or advance invoice | Retyped into billing software | GST invoice + UPI link from the deal |
| Repeat-traveller follow-up | Only if someone remembers | List + date-triggered nurture |
| Backups | Whenever someone remembers | Daily, kept 30 days |
Leisure and holiday package agencies handling domestic and outbound enquiries across several destinations, often with different staff specialising in different regions. A shared pipeline means an enquiry never depends on one person's phone.
Corporate travel and MICE desks managing frequent, time-sensitive requests with hard deadlines, where a booking that slips by a day can mean a lost fare or a missed event date.
Boutique and destination specialists running a smaller number of high-value custom itineraries — honeymoons, anniversary trips, curated tours — where the relationship matters as much as the booking, and repeat business depends on staying in touch long after the trip ends.
High-volume ticketing and holiday agents fielding many enquiries at once, comparing options across airlines and hotels, who need enquiries to stay warm while a traveller decides rather than going stale in an inbox.
A fair warning about fit: Pingo360 is a sales and follow-up CRM. It does not do visa processing, flight or hotel booking through a GDS, or itinerary document generation. If you need those, it sits alongside them rather than replacing them.
One plan at ₹999 per month, unlimited users, billed monthly through Razorpay, cancel any time. That matters for travel agencies specifically, because staffing often flexes with the season, and per-seat pricing quietly punishes you for bringing on extra help during peak booking months. Here they cost nothing extra.
The trial runs 14 days with no credit card, so nothing charges automatically at the end. On security: each workspace is isolated at the database level with row-level security, two-factor authentication with an authenticator app is available, and backups run daily and are kept for 30 days. Import your traveller and booking lists from CSV or JSON, and export the same way whenever you want.
One thing stated plainly: Pingo360 is pre-incorporation. It is operated directly by its founding team while formal company registration is in progress, and no GSTIN has been issued yet. If that matters to how you buy software, better to know it before you migrate your traveller list. Reach us at [email protected].
Yes — custom objects let you model itineraries or packages and link them to the travellers and deals involved, beyond the default contacts/deals structure.
Yes. A workflow can trigger off a date property — like a travel date or a quote's expiry date — and automatically create a follow-up task or send a reminder before it happens.
Yes — both are matched to a contact automatically and flow into the same booking pipeline, so nothing depends on which channel a traveller used first.
Yes. Segment past travellers into a list and combine it with a date trigger — around the anniversary of their last trip, for example — to nurture repeat bookings automatically.
A flat ₹999 per month for the whole workspace with unlimited users, billed monthly through Razorpay. There is no per-seat pricing, so adding agents does not change the bill.
Yes. Generate a GST-compliant invoice straight from the deal with the correct CGST/SGST split for in-state work or IGST for inter-state, and attach a UPI payment link so the traveller can pay from their phone.
Yes — import from CSV or JSON and map the columns to your fields, including custom objects for itineraries or packages. Export works the same way at any time.
Each workspace is isolated at the database level with row-level security, accounts support two-factor authentication with an authenticator app, and backups run automatically every day and are kept for 30 days.