Outgrown tracking customers in WhatsApp Business app?

Once repeat buyers, COD follow-ups and support chats are too many to hold in your head, every Shopify order can flow straight into a real pipeline — with WhatsApp and GST invoicing in the same place. ₹999/month flat.

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Built for how a D2C team actually works

Orders sync automatically

Connect your Shopify store once — every new order becomes a contact and a deal within minutes, no manual entry, no CSV exports.

Paid vs. COD, sorted on arrival

A paid order lands straight in your won stage. An unpaid or COD order stays open in your pipeline until your team follows up — nothing quietly falls through.

WhatsApp in the same inbox

Reply to a customer about their order from the same place you see their deal and order value — no switching between Shopify admin and your phone.

GST invoicing, not a separate tool

Turn any deal into a GST-compliant invoice with the CGST/SGST/IGST split handled for you, plus a UPI payment link — built in, not bolted on.

Not a shipping tool — the layer on top of one

Shiprocket, Proship, EasyEcom etc.

Get the package to the door: courier selection, shipping labels, delivery tracking, COD remittance, NDR and returns. Keep using whichever one you already have — Pingo360 doesn't touch shipping.

Pingo360

Knows who the customer is: their order history, how many times they've bought, the WhatsApp conversation about their order, and the GST invoice for it — the relationship, not the parcel.

How it connects

1

Create a custom app in Shopify

Settings → Apps and sales channels → Develop apps. Free, no approval wait.

2

Paste the access token into Pingo360

Settings → Channels → Shopify. Takes under two minutes.

3

Orders start flowing in

New orders appear as contacts and deals automatically, usually within a few minutes of being placed.

Common questions

Does this replace Shopify?

No — Shopify stays your storefront. Pingo360 connects to it and turns each order into a contact and a deal automatically, so your team works from one pipeline instead of switching between Shopify admin and a spreadsheet.

We already use Shiprocket/Proship/EasyEcom — do we need this too?

Keep using it — Pingo360 doesn't do shipping. Those tools get the package to the door: courier selection, tracking, COD remittance, NDR, returns. Pingo360 is the layer on top: who the customer is, their order history, the WhatsApp conversation about their order, and the GST invoice for it. They solve different problems and don't overlap.

Does it automatically send abandoned-cart or COD-confirmation messages?

Not out of the box, and we'd rather say that plainly than oversell it. What it does today: every order becomes a real contact and deal the moment it's placed, a paid order lands in your won stage, a COD/unpaid order stays open until you follow up. From there, WhatsApp click-to-send and the built-in workflow automation (wait steps, conditions) let you build your own confirmation or recovery sequence — a building block, not a pre-packaged bot, today.

How do I connect my store?

From Settings → Channels → Shopify, paste a free Admin API access token generated in your own Shopify admin. No app review, no waiting — it works the same day.

What about GST on the invoice I send customers?

Built in. Turn a won deal into a GST-compliant invoice with the CGST/SGST/IGST split decided automatically and a UPI payment link, without a separate invoicing tool.

Connect your store before your next order ships

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