Pingo360 is a CRM for Indian solar installers: enquiries from WhatsApp and your website land in one shared inbox, custom objects let you track each site survey and quote as its own record linked to the customer, and automation follows up with families still comparing installers weeks after the first conversation. Flat ₹999 per month, unlimited team members, 14-day free trial.
Start free trial →Solar has a shape most CRMs aren't built for. A customer enquires after seeing a neighbour's rooftop installation, a subsidy scheme advertisement, or an electricity bill that finally got too high. A site survey gets scheduled to check roof orientation, shading and sanctioned load. A quote goes out with the subsidy amount factored in. And then — because this is typically the biggest single purchase a household makes after a vehicle or a home — the decision stretches over weeks, gets discussed by the whole family, and gets compared against two or three other installers' quotes.
That gap between quote and decision is where deals are lost, and it's rarely because the customer chose someone cheaper. It's because nobody followed up. The site survey that happened but was never converted into a written quote because the technician's notes stayed on their phone. The quote that went out and then silence, with no reminder set for three weeks later when the family had actually made up their mind. The customer who asked about a slightly bigger system after seeing their neighbour's setup, and that follow-up never happened because the salesperson who took the call is now working a different lead. And when a salesperson leaves the company, whatever WhatsApp history they had with a warm lead usually leaves with their phone.
None of that is about installation quality or price — it's a record-keeping gap in a sales cycle that is unusually long and unusually high-stakes for the buyer. That's fixable with software.
Three things. Every enquiry captured from the channel a customer actually used — WhatsApp is where most of these conversations start. Each site survey and quote modelled as its own record with the technical and subsidy details attached, not buried in a chat thread. And a follow-up that fires automatically at a set interval after the quote goes out, because in a multi-week decision, staying in touch without becoming a pest is the entire job.
A customer messaging your WhatsApp number becomes a contact automatically, with the full conversation — including photos of their roof or electricity bill — logged on their record.
Enquiries from your website chat widget queue into a real conversation your team can reply to, instead of sitting unread in a contact form.
Custom objects let you track each project — roof type, sanctioned load, proposed system size, subsidy scheme, quote amount, decision status — as its own record linked to the customer.
Set a date on the quote, and a workflow can trigger a set number of days later to create a follow-up task, so a customer comparing quotes doesn't go quiet without you noticing.
Drag-and-drop pipeline with your own stages — enquiry, site survey scheduled, quote sent, decision pending, installation booked, commissioned — instead of a generic template.
New enquiries can be distributed automatically across your sales team, so leads don't all default to whoever picks up the phone first.
Raise a GST-compliant invoice from the closed deal with the correct CGST/SGST or IGST split and a UPI payment link, without retyping details into separate billing software.
Team roles and record ownership mean each salesperson works their own leads while you keep a view across the whole pipeline, with reassignment when someone moves on.
A contact record can hold a customer's name and phone number, but it can't hold "south-facing roof, 320 sq ft usable area, 3kW sanctioned load, subsidy scheme applicable, quote at a given amount post-subsidy" as a structured fact tied to a specific project. In Pingo360 you create that as a custom object — call it a project or a site survey — with whatever properties your business tracks, then link it to the customer's contact record. Pingo360 doesn't calculate the subsidy or file the net-metering paperwork; it gives you a place to record those details so your team isn't reconstructing them from memory every time a customer calls.
The payoff shows up the moment a customer calls asking for an update: their project record, the survey notes, the quote you sent, the WhatsApp thread where they asked about financing, and the reminder you set for next week — all on one timeline instead of scattered across a notebook, a WhatsApp thread and someone's memory.
This is the stage that actually decides solar deals. Most customers don't say no — they go quiet while comparing two or three quotes with their family over several weeks. Set a date when the quote goes out, and let a workflow trigger automatically a set number of days later: create a follow-up task, notify the deal owner, or nudge the customer directly on WhatsApp with a check-in. The installer who wins is usually the one who followed up a third time, not the one with the lowest quote.
| Day-to-day reality | Personal phone + quotes folder | Pingo360 |
|---|---|---|
| Where enquiries arrive | One salesperson's WhatsApp | Shared inbox, whole team sees it |
| Enquiry and survey history | A chat thread and a paper form | On the customer's timeline |
| Site survey and quote details | A folder of PDFs, matched by memory | Custom object linked to the customer |
| Tracking who's still deciding | Whoever remembers to call back | Task created automatically after the quote |
| Follow-up after the quote | Ad hoc, depends on the salesperson | Date-triggered workflow |
| Emails about quotes and financing | Personal mailbox | Logged automatically |
| Salesperson leaves | Customer relationships leave too | Records stay, ownership reassigned |
| Installation invoice | Retyped into billing software | GST invoice + UPI link from the deal |
| Cost of adding a salesperson | Another phone, more silos | ₹0 — unlimited users |
| Backups | Whenever someone remembers | Daily, kept 30 days |
Residential rooftop installers running small sales teams that handle everything from the first WhatsApp enquiry through survey, quote and installation for home systems typically 2-10kW. The gain is not losing the customer who's comparing you against two other local installers.
Commercial and industrial solar EPC firms selling larger systems with longer, multi-stakeholder decision cycles — a facility manager, a finance team and an owner who all need to be kept in the loop, often over months rather than weeks.
Solar equipment dealers and distributors running their own direct sales team alongside a dealer network, who need enquiries from different channels landing in one pipeline instead of scattered across individual salespeople's phones.
Installers running subsidy-driven campaigns — a scheme advertisement or announcement that generates a spike of enquiries all at once, where round-robin assignment and structured follow-up matter more than usual because volume alone will overwhelm ad hoc tracking.
A fair warning about fit: Pingo360 is a sales and customer CRM, not solar engineering or operations software. It does not do site-survey engineering calculations, subsidy or net-metering application tracking, or installation scheduling and technician dispatch. It's the layer that tracks the enquiry, the quote and the follow-up — it sits alongside whatever design, subsidy-filing or installation-management tools your business already uses, not in place of them.
One plan at ₹999 per month, unlimited users, billed monthly through Razorpay, cancel any time. That matters for a solar business specifically, because sales teams often flex up around a subsidy scheme announcement or a busy season, and per-seat pricing quietly punishes you for adding temporary sales staff. Here it costs nothing extra.
The trial runs 14 days with no credit card, so nothing charges automatically at the end. On security: each workspace is isolated at the database level with row-level security, two-factor authentication with an authenticator app is available, and backups run daily and are kept for 30 days. Import your existing customer and enquiry list from CSV or JSON, and export the same way whenever you want.
One thing stated plainly: Pingo360 is pre-incorporation. It is operated directly by its founding team while formal company registration is in progress, and no GSTIN has been issued yet. If that matters to how you buy software, better to know it before you migrate your customer list. Reach us at [email protected].
Yes — custom objects let you model each project as its own record, with properties for the site survey, technical details and quote amount, linked to the customer contact. Pingo360 doesn't do the engineering calculations or subsidy paperwork itself — it gives you a structured place to track them.
Yes. Set a date on the quote, and a workflow can trigger a set number of days later to create a follow-up task or notify the deal owner, so a customer comparing quotes doesn't go quiet without anyone noticing.
Yes — both are matched to a contact automatically and flow into the same sales pipeline, so nothing depends on which channel a customer used first.
Yes. Every record has an owner, and round-robin assignment can distribute new enquiries across your team automatically, so leads don't all default to whoever answers first. Reassigning ownership takes a moment when someone leaves.
A flat ₹999 per month for the whole workspace with unlimited users, billed monthly through Razorpay. There is no per-seat pricing, so adding salespeople or installation staff does not change the bill.
Yes. Generate a GST-compliant invoice straight from the deal with the correct CGST/SGST split for in-state work or IGST for inter-state, and attach a UPI payment link so the customer can pay from their phone.
Yes — import from CSV or JSON and map the columns to your fields, including custom objects for projects or site surveys. Export works the same way at any time.
Each workspace is isolated at the database level with row-level security, accounts support two-factor authentication with an authenticator app, and backups run automatically every day and are kept for 30 days.