Pingo360 is a CRM for Indian immigration consultants: enquiries from WhatsApp and your website land in one shared inbox, custom objects let you track each case with its own country, visa type and stage, and automation reminds you when a requested document is overdue. Flat ₹999 per month, unlimited team members, 14-day free trial.
Start free trial →An immigration case does not move in a straight line. It runs for months, passes through an eligibility discussion, a long document-collection phase, submission, and then a wait for an outcome that is entirely out of your hands. At almost every stage, the next step depends on the client sending something — a bank statement, a translated certificate, an updated employment letter — and the case simply cannot move until they do.
That is exactly where cases go quiet. A client asked for a document on a Tuesday, said they'd send it "this week," and three weeks later nobody has followed up because there was no reminder set anywhere except someone's memory. An enquiry came in on WhatsApp about a study visa, got an initial reply, and then sat untouched because the consultant who replied got busy with a different client's submission deadline. A case handled by one consultant for a specific visa category went unanswered for days because every new enquiry happens to land on whoever checks their phone first, not on the person who actually specialises in that category.
None of this is about consultants not caring. Clients in this business are anxious and checking their own email daily for news that usually isn't there — the trust in a consultancy is built entirely on being the one who follows up first. That is a record-keeping and reminder problem, not an effort problem, which means it's fixable with the right structure.
Three things. Every enquiry captured from the channel a prospective client actually used, so nothing depends on which consultant happened to see it. A structured place to track each case's own facts — country, visa category, stage — separate from the general contact record. And a follow-up that fires automatically when a requested document has gone quiet, because in a document-heavy business the single biggest risk to a case is a step nobody chased.
A prospective client messaging your WhatsApp number becomes a contact automatically, with the full conversation logged on their record — not stuck on a consultant's personal phone.
Enquiries from your website chat widget queue into a real conversation your team can reply to, instead of sitting unread in a form inbox overnight.
Custom objects let you track a case — destination country, visa category, current stage — as its own record linked to the client, beyond the default contacts and deals.
A workflow can trigger a set number of days after a document was requested and create a follow-up task, so a missing document gets chased before the case stalls.
Drag-and-drop boards with your own stages — enquiry, eligibility check, documents pending, submitted, decision awaited — instead of a generic sales template.
New enquiries can be distributed automatically across consultants, so cases split fairly by category or country instead of piling up on whoever answers first.
Raise a GST-compliant invoice for a consultation or service fee straight from the deal, with the correct CGST/SGST or IGST split and a UPI payment link.
Team roles and record ownership mean each consultant works their own cases while you keep a view across the whole caseload, with reassignment when someone is away.
A contact record can hold a client's name, phone number and email, but it can't hold "Canada study permit, currently at documents-pending, targeting a September intake" as a structured fact. In Pingo360 you create that as a custom object — a case — with whatever properties your practice actually tracks, and link it to the client's contact. It is not a purpose-built visa-application tracker with government-portal integration, but it gives every case a real record instead of a mental note.
The payoff shows up the moment you open a client's record: their case, their eligibility notes, the WhatsApp thread where they asked about processing times, the email where they sent a scanned passport, and the invoice for the consultation fee — all on one timeline. When a client calls asking "where are we," the answer is on the screen in front of you, not somewhere in a filing cabinet or a colleague's inbox.
This is the single most valuable habit an immigration consultancy can automate. When a document is requested, set a date on the case, and let a workflow trigger a set number of days later if it still hasn't come in — creating a follow-up task, notifying the case owner, or nudging the client directly. A case that stalls for three weeks because nobody chased one bank statement is not a client who blames the document. They blame the consultancy.
| Day-to-day reality | Notebook + personal WhatsApp | Pingo360 |
|---|---|---|
| Where enquiries arrive | One consultant's WhatsApp | Shared inbox, whole team sees it |
| Case details — country, visa type, stage | Scattered across notes and memory | A custom object linked to the client |
| Assigning new enquiries | Whoever answers first | Round-robin across the team |
| Chasing a missing document | If someone remembers to check | Follow-up task created automatically |
| Case history | In a chat thread on a device | On the client's timeline |
| Emails about applications | Personal mailbox | Logged automatically |
| Consultant leaves the firm | Case history leaves too | Records stay, ownership reassigned |
| Consultation invoice | Retyped into billing software | GST invoice + UPI link from the deal |
| Cost of adding a consultant | Another phone, more silos | ₹0 — unlimited users |
| Backups | Whenever someone remembers | Daily, kept 30 days |
Independent consultants and small consultancies handling a steady stream of study, work and PR enquiries across WhatsApp, referrals and a website, where the real bottleneck is following up consistently over a case that runs for months.
Firms handling multiple visa categories or destination countries at once, where round-robin assignment routes a Canada study-permit enquiry and an Australia skilled-migration enquiry to the consultants who actually handle each, instead of both landing on the same desk.
Practices with associates or junior consultants managing document collection under a senior consultant's oversight, where ownership and reassignment matter every time a case changes hands.
Education and career-consulting firms that also run an immigration or visa-advisory arm, wanting one system to track enquiries across both instead of two disconnected ones.
A fair warning about fit: Pingo360 is a sales and client-follow-up CRM. It does not track visa applications against a government portal, generate document checklists specific to a visa category, or handle case filings — custom objects can model a case as a record, but this is not purpose-built immigration case-management software. If you need that, it sits alongside a specialised tool rather than replacing one.
One plan at ₹999 per month, unlimited users, billed monthly through Razorpay, cancel any time. That matters for a consultancy specifically, because staffing often shifts with case volume — a busy intake season might mean bringing on an extra consultant or two for a few months, and per-seat pricing quietly punishes exactly that flexibility. Here it costs nothing extra.
The trial runs 14 days with no credit card, so nothing charges automatically at the end. On security: each workspace is isolated at the database level with row-level security, two-factor authentication with an authenticator app is available, and backups run daily and are kept for 30 days — worth knowing given how sensitive client documents and personal details are in this line of work. Import your client list from CSV or JSON, and export the same way whenever you want.
One thing stated plainly: Pingo360 is pre-incorporation. It is operated directly by its founding team while formal company registration is in progress, and no GSTIN has been issued yet. If that matters to how you buy software, better to know it before you migrate your client list. Reach us at [email protected].
Yes — custom objects let you model a case as its own record with properties like destination country, visa category and stage, linked to the client's contact. It isn't a purpose-built visa-tracking or document-checklist system, but it gives you a structured place to keep the case facts instead of scattering them across notes.
Yes. A workflow can trigger a set number of days after a document was requested and automatically create a follow-up task or notify the case owner, so a missing document gets chased instead of sitting unnoticed.
Yes — both are matched to a contact automatically and flow into the same sales pipeline, so nothing depends on which channel a prospective client used first.
Yes. Every record has an owner, and round-robin assignment can distribute new enquiries across your team automatically, so cases split by category or country don't all land on one consultant's desk.
A flat ₹999 per month for the whole workspace with unlimited users, billed monthly through Razorpay. There is no per-seat pricing, so adding consultants or case associates does not change the bill.
Yes. Generate a GST-compliant invoice straight from the deal with the correct CGST/SGST split for in-state work or IGST for inter-state, and attach a UPI payment link so the client can pay from their phone.
Yes — import from CSV or JSON and map the columns to your fields, including custom objects for cases. Export works the same way at any time.
Each workspace is isolated at the database level with row-level security, accounts support two-factor authentication with an authenticator app, and backups run automatically every day and are kept for 30 days.